Frequently asked questions
Everything you need to know about personalisation, making times, tracked UK delivery and what happens after you order.
Tracked 24 costs £3.99 and becomes FREE over £80.
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Tap a question to open the answer. If you still need help, we are only an email away.
Is delivery really free?
Standard tracked UK delivery costs £2.49 and is FREE when your basket reaches £20. Tracked 24 costs £3.99 and is FREE from £80.
How long will my order take?
Most products are prepared within 1–3 working days before dispatch. The estimated arrival window on the product page includes making and delivery time. Bulk, wedding and especially complex orders may take a little longer.
How do I add my personalisation?
Use the personalisation boxes and options on the product page. Please enter names, dates and wording exactly as you want them made, including capital letters and spelling.
What if I make a spelling mistake?
Email hello@noodlestroodle.co.uk as soon as possible with your order number and the correct wording. We will help if production has not started, but changes cannot be guaranteed once your item is being made.
Will you contact me if something is unclear?
Yes. If we need to clarify your wording, image or design choice, we will contact you using the email address supplied with your order. Please keep an eye on your inbox and junk folder.
Can I order something completely custom?
Absolutely. We love unusual ideas. Email us with the size, wording, quantity, deadline and any reference images, and we will let you know what is possible.
Can I change or cancel an order?
Contact us straight away. Personalised items are made specifically for you, so we cannot promise a change or cancellation after production has begun.
Can personalised items be returned?
Items made to your specifications cannot normally be returned because you changed your mind. This does not affect your rights if an item is faulty, damaged, not as described, or we made an error.
What if my order arrives damaged or incorrect?
Email us promptly with your order number plus clear photos of the item and packaging. If the problem is our responsibility, we will arrange an appropriate repair, replacement or refund.
How do I track my delivery?
We send a dispatch update and tracking information when it is available from the carrier. If your parcel appears delayed, email us with your order number and we will investigate.
Where are your products made?
Your order is prepared by our small family business in Cambridgeshire. Many products are designed, engraved, printed, personalised and carefully packed by us.
Do you offer wholesale or commercial orders?
Yes. We supply gift shops, trade customers and businesses, and can also quote for custom signs and larger projects. Visit our Wholesale & Business page to tell us what you need.
Still a little stuck?
Tell us what you need and you will get help from a real person.